❓ GlowHooks™ FAQ – Frequently Asked Questions
🛒 Ordering & Payment
Q: How do I place an order?
A: Simply click “Add to Cart” and proceed to checkout. We accept all major payment methods for a smooth and secure transaction.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay for fast and secure payments.
📦 Shipping & Delivery
Q: How long does shipping take?
A: We ship directly from our UK warehouse, and orders typically arrive within 3-7 business days.
Q: Do you offer free shipping?
A: Yes! We offer FREE UK Shipping on all orders.
Q: How can I track my order?
A: You can track your order anytime using our Tracking Page. Simply enter your tracking number here
📌 Note: Tracking information will be available once your order has been processed and shipped.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, contact us at info@glowhooks.com, and we’ll guide you through the return process.
Q: Can I cancel or change my order?
A: If we haven’t started dispatching your order, you may be able to cancel or modify it. Please email info@glowhooks.com as soon as possible, and we will do our best to accommodate your request. Once your order has been processed for shipping, we can no longer make changes.
💡 Product Questions
Q: How does GlowHooks™ work?
A: GlowHooks™ features built-in LED lights that illuminate your stitches, making it easier to crochet at night or with dark yarn.
Q: Is the brightness adjustable?
A: Yes! GlowHooks™ has two brightness levels – dim & bright mode – so you can adjust the light to your preference.
Q: How long does the battery last?
A: GlowHooks™ is USB rechargeable and lasts up to 9 hours on a 15-minute quick charge.
Q: Is this suitable for beginners?
A: Absolutely! GlowHooks™ is designed for both beginners and experienced crocheters who want a more comfortable, eye-friendly experience.
📩 Need More Help?
For any other questions, feel free to contact our friendly support team:
📧 Email: info@glowhooks.com
📍 Track Your Order Here
🚀 Enjoy your GlowHooks™ and happy crocheting!